Privacy Policy

Last Updated: August 31, 2026

Interpreter Readiness Lab (“IRL,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices you have regarding your information when you use our website, courses, products, mentoring services, assessments, and other services.

1. Information We Collect

We may collect information you provide directly to us, including:

• your name

• email address;

• account and login information;

• billing and purchase information;

• course enrollment and progress information;

• responses to quizzes, assessments, or other learning activities;

• communications you send to us;

• appointment or mentoring information; and

• videos, audio recordings, written work, or other materials you voluntarily submit for assessment, mentoring, feedback, or participation in an IRL service.

We may also automatically receive certain technical information when you use our website or learning platform, such as your device type, browser type, IP address, pages visited, and information collected through cookies or similar technologies.

Payment card information is processed by our third-party payment providers. IRL does not directly receive or store your complete credit or debit card number.

2. How We Use Your Information

We may use your information to:

• create and manage your account;

• process purchases and enrollments;

• provide courses, digital products, assessments, mentoring, and other services you request;

• provide individualized feedback;

• track course progress and participation;

• communicate with you about your purchases, account, appointments, or services;

• provide customer support;

• improve our courses, products, website, and services;

• maintain the security and operation of our website and learning platform;

• comply with legal obligations; and

• send marketing communications when permitted by law and your communication preferences.

We do not sell your personal information.

3. Email Communications and Marketing

We may send emails that are necessary to provide services you have requested, including purchase confirmations, account information, course-related messages, appointment information, and important updates.

If you choose to subscribe to IRL marketing communications, we may also send information about new products, courses, resources, events, promotions, or other IRL news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to manage your account or purchases.

4. User-Submitted Videos, Audio, and Other Work

Some IRL services may allow or require you to submit videos, audio recordings, written work, assessment responses, or other materials so that we can provide feedback, evaluation, mentoring, or another requested service.

We use those materials for the purpose for which they were submitted and for reasonable administrative purposes related to providing that service.

Submitting materials to IRL does not automatically give us permission to publicly share your name, image, likeness, recordings, work, or testimonial for advertising or promotional purposes.

If we would like to use identifiable customer content for marketing, testimonials, demonstrations, training examples, or other purposes outside the service for which it was submitted, we will obtain appropriate permission.

Submitted materials may be stored through third-party technology providers used to operate IRL's services.

5. Payments

Payments are processed through third-party payment providers. Those providers collect and process the payment information necessary to complete your transaction and are responsible for handling that information according to their own privacy and security practices.

IRL may receive information related to your transaction, such as your name, email address, amount paid, products purchased, transaction status, and limited payment information, but we do not directly store your complete payment card information.

6. Third-Party Service Providers

We use third-party service providers to operate IRL and deliver our products and services.

These may include providers for:

• course and website hosting;

• payment processing;

• email communications;

• video hosting;

• file storage;

• appointment scheduling;

• analytics; and

• other technology or business services.

These providers may process personal information as necessary to perform services on our behalf and may have their own privacy policies and practices.

Our primary learning platform is Thinkific. When you create an account, purchase a product, or participate in an IRL course through Thinkific, information may also be processed by Thinkific according to its privacy practices.

Our website or courses may also contain links to websites or services that we do not operate. IRL is not responsible for the privacy practices of those third parties.

7. Cookies and Analytics

Our website and the services we use may use cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device to help websites function, remember preferences, maintain sessions, understand how visitors use a site, and improve the user experience.

We and our service providers may also use analytics tools to understand general website traffic, course usage, engagement, and performance.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website or learning platform.

8. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary:

• with service providers that help us operate IRL and deliver our services;

• to process payments or transactions;

• when you direct or authorize us to do so;

• to protect the security, rights, or property of IRL, our users, or others;

• to comply with applicable law, legal process, court orders, or lawful government requests; or

• in connection with a merger, acquisition, sale, restructuring, or transfer of all or part of the business.

We limit sharing to what is reasonably necessary for these purposes.

9. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

Payment information is handled through payment providers that maintain their own security practices and requirements.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the service involved.

User-submitted recordings and other assessment materials may be retained for a reasonable period after the service has been completed for administrative, quality-control, or customer-support purposes and may then be deleted when they are no longer reasonably needed.

11. Your Choices and Privacy Requests

Depending on where you live, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may also update certain account information directly through your account when those options are available.

To make a privacy-related request, contact us using the email address listed below.

We may need to verify your identity before completing certain requests, and some information may need to be retained when required by law or for legitimate business purposes.

12. Children's Privacy

IRL's products and services are primarily intended for adults and individuals pursuing education or professional development in interpreting.

We do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent.

If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, or legal obligations change.

The current version will be posted on our website and will include the date it was last updated.

If we make material changes, we may provide additional notice when appropriate.

14. Contact Us

If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of personal information associated with you, please contact:

Interpreter Readiness Lab
Email: [email protected]